Terms & Conditions

Clara & Maye London is an online fashion retailer operating at claramaye.co.uk. We offer a curated selection of women's clothing, shoes, and accessories. All orders are subject to these Terms & Conditions.

For any enquiries, please contact us at hello@claramaye.co.uk.

By placing an order on our website, you confirm that you are at least 18 years of age and that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order at our discretion.

Once an order is placed, you will receive an order confirmation by email. This confirmation does not constitute acceptance of your order — acceptance occurs when your order is dispatched.

We reserve the right to change prices at any time without prior notice. The price displayed at the time of your order is the price you will be charged. All payments are processed securely via our payment partners.

We accept the following payment methods:

• Visa, Mastercard, Maestro & American Express
• Bank Transfer
• PayPal

In the event of a pricing error, we will contact you before processing your order.

Orders are processed within 24 hours of placement. Delivery typically takes 1 to 4 business days after dispatch. We offer free shipping on all orders — no minimum spend required.

For full details, please refer to our Shipping & Delivery page.

We want you to love everything you order from Clara & Maye. If for any reason you are not satisfied, you may return eligible items within 30 days of receipt, provided they are unworn, unwashed, and in their original condition with tags attached.

For full details on how to return an item, please visit our Returns & Refunds page.

We make every effort to display our products as accurately as possible. However, colours may vary slightly depending on your screen settings. We cannot guarantee that the product images are a perfect representation of the actual item.

All product descriptions, pricing, and availability are subject to change without notice.

All content on claramaye.co.uk — including but not limited to images, text, logos, and design — is the property of Clara & Maye London and is protected by applicable copyright and intellectual property laws.

You may not reproduce, distribute, or use any content from this website without our prior written consent.

Clara & Maye London shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the total value of your order.

We do not accept responsibility for delays or failures caused by circumstances beyond our reasonable control, including but not limited to carrier delays, customs processing, or force majeure events.

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. By using our website, you consent to the collection and use of your data as described therein.

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of our website following any changes constitutes your acceptance of the revised terms.

We recommend reviewing this page periodically to stay informed of any updates.

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our website or your purchase of products shall be subject to the exclusive jurisdiction of the courts of England and Wales.