Privacy Policy

When you create an account, place an order, or use our services, we may collect the following information from you:

• Your name, email address, and other contact details
• Billing and shipping address
• Payment information (processed securely — we never store card details)
• Products you have purchased or added to your wishlist
• Browser, device, and website traffic information

We collect this information to provide you with the best possible service. Your contact details allow us to keep you informed about your order status, promotions, and relevant offers. Your payment information is used solely to process payments securely. Your shipping address is used exclusively to deliver your order.

We also use data related to your browser and device for internal marketing analysis and to continuously improve our website — enhancing your online experience with every visit.

We will never sell or share your personal data with commercial partners. Only in exceptional cases — such as when legally required — may we share your information with authorised third parties.

We take the protection of your personal data very seriously. We have implemented appropriate technical and organisational measures to minimise the risk of accidental or unauthorised access, loss, or misuse of your data.

Access to your personal data is strictly limited to authorised personnel who require it to manage our systems and fulfil your orders. All data transfers on our website are encrypted via SSL.

We use cookies to improve your user experience and to collect anonymous marketing data. Cookies are small files stored on your device that help us understand how you use our website — allowing us to make it better.

You can manage or delete cookies at any time by adjusting the settings in your web browser. Please note that disabling cookies may affect certain features of our website.

As a customer of Clara & Maye London, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw your consent to marketing communications at any time

To exercise any of these rights, please contact us via the contact form on our website.

We reserve the right to update this privacy policy at any time to reflect changes in legislation or our business practices. We recommend reviewing this page periodically to stay informed. Continued use of our website following any changes constitutes your acceptance of the updated policy.