Frequently Asked Questions

Simply browse our collection, select your size and colour, and click "Add to Cart". When you're ready, proceed to checkout and fill in your shipping and payment details. You'll receive an order confirmation by email once your order is placed.

Once your order is completed, a confirmation email is sent to the address you provided at checkout. If you don't see it, please check your spam or junk folder and add hello@claramaye.co.uk to your safe sender list.

Orders can be cancelled or modified within 24 hours of being placed. After this window, our automated system will have already begun processing your order and changes are no longer possible. Please contact us immediately at hello@claramaye.co.uk if you need to make a change.

If your order has not yet been processed, we may be able to update your shipping address. Please contact us as soon as possible at hello@claramaye.co.uk. Address changes are not possible once the order has been dispatched.

Orders are occasionally cancelled due to stock availability or payment issues. If your order was cancelled, you will receive an email notification. Please contact us at hello@claramaye.co.uk and we'll resolve it as quickly as possible.

Please contact us at hello@claramaye.co.uk as soon as possible. If your order has not yet been dispatched, we will do our best to correct it. Once shipped, changes cannot be made — but you may be eligible to return the item under our Returns Policy.

Orders are processed within 24 hours and delivered within 1 to 4 business days after dispatch. We do not ship on weekends or UK public holidays. For full details, visit our Shipping & Delivery page.

We offer free shipping on all orders — no minimum spend required. No hidden fees at checkout.

Once your order has been dispatched, you will receive a tracking number by email. You can use this to track your parcel directly with the carrier. If you haven't received tracking information within 2 business days of your order, please contact us.

In the rare event that your package doesn't arrive, please first contact the carrier directly using your tracking number. If the issue remains unresolved, reach out to us at hello@claramaye.co.uk and we will investigate and assist you further.

We accept the following payment methods: Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and Bank Transfer. All payments are securely processed via SSL encryption. Your card will be charged at the time your order is placed.

Absolutely. Our website uses SSL encryption to protect all payment and personal data. We never store your card details — all transactions are handled by certified, secure payment providers.

Original shipping costs are non-refundable, unless the return is the result of a defective or incorrect item sent by us. For full details, please refer to our Returns & Refunds page.

Each product page includes sizing information to help you choose the right fit. If you're unsure about a specific item, feel free to email us at hello@claramaye.co.uk and we'll be happy to advise you before you order.

We do our best to display all products as accurately as possible. However, colours may appear slightly different depending on your screen settings, brightness, or device. If you have any questions about a specific product, don't hesitate to contact us.

You have 30 days from the date of delivery to request a return. To start the process, email us at hello@claramaye.co.uk with your order number, reason for return, and a photo if applicable. For full details, visit our Returns & Refunds page.

Once we receive and inspect your return, you will be notified by email. If approved, your refund will be processed within 30 days to your original payment method. If you haven't received it after this period, please check with your bank first, then contact us.

The best way to reach us is by email at hello@claramaye.co.uk or via the contact form on our website. We aim to respond within 24 hours, Monday to Friday. Please note that we do not offer customer support via Instagram or Facebook direct messages.

Our customer service team is available Monday to Friday, 9:00 – 17:00 GMT. We aim to respond to all enquiries within 24 hours. Emails received on weekends or public holidays will be answered the next business day.